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Frequently Asked Questions

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General Questions

What services does Niivana provide?

We provide breastfeeding and mental health therapy telehealth appointments* to mothers before and after birth with licensed, experienced practitioners.

Additional breastfeeding support from an IBCLC is available on demand to premium members through live chat 24 hours a day, 7 days a week, 365 days a year.

We also offer breastfeeding and mental health support through live groups, pre-recorded classes, educational articles and a community to connect with other mothers.

*In Pennsylvania, coming soon to more states.

Do I have to be a member to book an appointment?

Appointments are available only through a free or premium Niivana membership.

What are the benefits of using telehealth services?

Telehealth appointments allow you to meet with an experienced, qualified professional in the privacy of your home at your convenience. For breastfeeding support, all of our consultants are International Board Certified Lactation Consultants, meeting the highest standards available. For mental health, all therapists are licensed.

Can I pay with an HSA or FSA benefit credit card?

Lactation consults and mental health therapy are eligible for HSA and FSA funds.

Is Niivana HIPPA compliant?

We are compliant with all federal and state HIPPA regulations. We value your privacy and follow strict standards to protect your information as a member and a patient. View our HIPPA privacy policy statement.

What does perinatal mean?

Perinatal refers to the time from when pregnancy begins until a year after.

Does Niivana provide services during pregnancy?

We work with mothers throughout pregnancy. Meeting with a lactation consultant before birth can help you prepare for a smooth transition to breastfeeding.

Meeting with a mental health therapist can be beneficial throughout a pregnancy to prevent postpartum mood and anxiety disorder.

Insurance Coverage

Are consults covered by my insurance?

Telehealth appointments are covered by most insurance policies. We have partnered with Reimbursify, an online claims processor, so that you can easily and seamlessly apply for insurance reimbursement.

Your claim will be processed automatically for you by Reimbursify unless you choose otherwise. Should you decide to process the claim yourself, download your bill, stored in your profile, and use this document to submit the claim to your insurance company.

What if I don’t have insurance?

You can pay out of pocket. If you have an HSA or FSA account, you can use those funds to pay for your appointments.

Membership

What’s included in a membership?

A free membership includes the option to make telehealth appointments for a set fee with an IBCLC certified consultant from anywhere in the country and with a licensed mental health therapist if you live in Pennsylvania (coming soon to more states).

The free membership also gives you access to a limited library of articles and videos,a private facebook group where you can connect with other moms, and a newsletter to help answer your most pressing questions.

A premium membership includes discounts on telehealth appointments and access to 24/7 breastfeeding support 365 days of the year through chat with a knowledgeable IBCLC consultant. You also have full access to a library of helpful articles and videos, on-demand classes, live classes, a private facebook group where you can connect with other moms, and a newsletter to help answer your most pressing questions.

Can I cancel my membership at any time?

Premium memberships renew automatically monthly but can be canceled at any time.

General Appointments

Do you prescribe medications?

We do not currently prescribe medications. However, we do collaborate with other treating medical providers.

What is your cancellation policy?

A minimum of 24 hours notice is required to cancel an appointment and receive a full refund. There is a $50 charge for appointments canceled with less than 24 hours notice.

Can I reschedule an appointment?

Appointments can be rescheduled with a minimum of 24 hours notice.

How do I connect with my providers?

Once you become a member, you will be able to log into our portal where you can make appointments. Once you make an appointment, you will receive instructions on how to log into an appointment and contact your provider.

Lactation Appointments

What are the qualifications of your lactation consultants?

All of our lactation consultants are certified by the International Board of Lactation Consultant Examiners and have a minimum of 2 years experience working with breastfeeding mothers.

What happens during a lactation consultation?

The IBCLC will take a detailed history. If indicated, she will observe a feeding. You and the consultant will decide on a reasonable plan that addresses your problem. At the end of the visit a plan for follow-up will be made.

How long does a lactation consult last?

Up to an hour and 15 minutes.

Are lactation consultations covered by Medicaid?

This can vary by state. At this time we are not able to submit for reimbursement from Medicaid.

Can I have someone with me during my consultation?

It can be very helpful to have a support person present during a lactation consultation.

Mental Health Services

What should I do if I need help right away?

Niivana does not provide emergency crisis services. If you are in an emergency mental health situation or need urgent care, call 911, go to your nearest emergency and or contact your physician. Here are some additional numbers for support:

National Suicide Prevention Line: 1.800.273.8255
Crisis Call Center: 1.800.273.8255 or text CARE to 839863 for 24/7/365 crisis support
National Domestic Violence Hotline: 1.800.799.7233
Postpartum Support International: 1.800.944.4773

What type of mental health services do you provide?

We provide individual therapy, brief couples counseling, and group support.

How long is each therapy session?

A typical therapy session is 50 minutes.

How long does treatment typically last?

You and your therapist will develop a treatment plan that meets the needs you are having.

What are the qualifications of mental health therapists?

Our Licensed therapists have a minimum of 2 years experience and additionally training in perinatal mental health.

Can my partner attend sessions too?

Yes for brief couples counseling to help prepare for a baby or adjust to a new baby. This is something discussed with your treating therapist to determine a plan of care that meets the needs for you and your family.

Do you offer support groups?

We provide live support groups for specific concerns.

Do you offer grief counseling?

We recognize that not all journeys to motherhood are the same and we are here to support you through your reproductive loss.

You're invited!

Sign up now and we’ll send an official personalized invite so you can be there when the doors open.

You're invited!

Sign up now, and we'll send an official personalized invite so you can be there when the doors open.